Wan graduated with a Bachelor in Teacher Librarianship and Masters (Honours) in Library and Information Science, at Khon Kaen University. Since 1997 Wan has worked as a lecturer and researcher at various universities, including as Assistant Professor (Information Studies) at Suranaree University of Technology, Thailand.  Wan's current role as Information Access Coordinator (South Asia, Southeast Asia and the Middle East), one of her core responsibilities is providing information and digital literacy support. This includes designing and providing training sessions for students, academics, and library staff; publishing materials; and developing subject guides. Wan regularly delivers learning activities such as discovery sessions, in-curriculum sessions and research consultation. These activities help library users navigate the wealth of information available through the library collections and develop effective search strategies.